Privacy Policy

Information We Collect

Information You Provide Directly

When you sign up for dravionelix or use our business analysis tools, you share information with us. Here's what we typically collect:

• Your name, email address, and phone number when you create an account
• Business details including company name, ABN, and industry sector
• Financial data you upload for analysis purposes
• Payment information when you subscribe to our services
• Communication preferences and feedback you provide
• Any correspondence you send us through email or our contact forms

Information We Collect Automatically

Like most websites, we collect some information automatically when you visit us. This helps us understand how people use dravionelix and where we can improve:

• Your IP address and approximate location (city level, not exact address)
• Browser type and version you're using
• Pages you visit on our site and how long you spend there
• The device you're accessing us from (desktop, mobile, tablet)
• Referring website if you clicked through from somewhere else

How We Use Your Information

We're not in the business of selling your data. Everything we collect has a specific purpose related to providing you with business analysis services. Here's the breakdown:

Specific Use Cases

To be more specific about what we actually do with your information:

• We analyse your financial data to generate business insights - that's literally what you're paying us for
• We send you reports, updates, and notifications about your account
• We process payments and maintain billing records
• We respond to your questions and provide customer support
• We improve our algorithms and platform based on usage patterns
• We comply with legal obligations under Australian law

Data Protection and Security

Financial data security isn't optional - it's fundamental. We've built dravionelix with security in mind from the ground up.

Technical Safeguards

Organizational Measures

• Regular security audits and penetration testing by third-party specialists
• Staff undergo background checks and sign confidentiality agreements
• Incident response procedures are documented and regularly reviewed
• We maintain detailed logs of who accesses what data and when
• Regular backups are encrypted and stored securely in separate locations

Look, no system is perfectly secure - anyone who claims otherwise is lying. But we take reasonable precautions and continuously work to improve our security posture. If we detect a breach affecting your data, we'll notify you within 72 hours as required by the Privacy Act.

Sharing Your Information

We don't sell your data. Period. But we do share information in limited circumstances:

Service Providers

We work with a small number of trusted partners who help us operate dravionelix:

• Payment processors: Stripe handles our payment processing. They receive payment information but not your financial analysis data.
• Cloud hosting: AWS provides our infrastructure. Data is stored in Sydney data centres.
• Email service: We use a third-party provider for transactional emails. They process email addresses but not financial data.
• Analytics: We use privacy-focused analytics that don't track individual users across the web.

All these providers are bound by contracts requiring them to protect your data and use it only for the specific services they provide to us.

Legal Requirements

We may disclose information if required by Australian law, court order, or government authority. This includes:

• Responding to valid subpoenas or court orders
• Cooperating with law enforcement investigations
• Complying with tax authority requests
• Protecting our legal rights or preventing fraud

Where legally permitted, we'll notify you before disclosing your information to authorities.

Your Privacy Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have several rights regarding your personal information.

Access and Correction

You can request access to the personal information we hold about you. Log into your account to view and edit most information directly. For data you can't access yourself, email us at help@dravionelix.com and we'll provide it within 30 days.

Data Portability

You can download your data in machine-readable format (CSV and JSON) directly from your account settings. This includes all financial data you've uploaded and any reports we've generated.

Deletion Requests

You can request deletion of your account and associated data. Keep in mind:

• We'll delete your account within 30 days of your request
• Some data must be retained for 7 years to comply with Australian tax law
• Archived data is kept in secure, isolated storage and isn't used for any purpose
• After the retention period expires, all data is permanently deleted

Marketing Communications

We send occasional updates about dravionelix features and tips for business analysis. You can unsubscribe any time by clicking the link in any email or adjusting preferences in your account. We'll still send essential service notifications like security alerts or billing issues.

Cookies and Tracking

We use cookies, but sparingly. Here's what we set and why:

Essential Cookies

These are necessary for dravionelix to function. They remember you're logged in and maintain your session. Without these, you'd need to log in on every page. These can't be disabled.

Analytics Cookies

We use these to understand how people use dravionelix - which features are popular, where people get confused, and what we should improve. These are optional and you can disable them in your account settings.

International Data Transfers

Your data is stored on servers physically located in Australia. We don't routinely transfer data overseas.

If we need to transfer data internationally (for example, if we're acquired by an overseas company), we'll ensure appropriate safeguards are in place and notify affected users beforehand.

Some of our service providers have international operations, but contractually they must store Australian customer data within Australia.

Children's Privacy

dravionelix is a business analysis tool. We don't knowingly collect information from anyone under 18. If you're under 18, please don't create an account or provide us with personal information.

If we discover we've accidentally collected information from a minor, we'll delete it immediately.

Changes to This Policy

We'll update this privacy policy occasionally as our practices evolve or laws change. When we make significant changes, we'll notify you via email and display a notice when you log in.

The "Last Updated" date at the top shows when we last modified this policy. We recommend checking back periodically, though we'll always notify you of material changes.

Continued use of dravionelix after policy changes means you accept the updated terms. If you disagree with changes, you can close your account before they take effect.

Complaints and Disputes

If you're concerned about how we've handled your personal information, please contact us first. We'll investigate and respond within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner: